So I decided since there was a new building to try again. I went back 3 times in the same week because my prescription was wrong. I went here three years ago for routine eye exam and contacts. Jones, so it would be heartbreaking to leave there because of unfair customer service. My family and I have been going to Optimeyes for years and absolutely love Dr. I didnt want to hang up on her in order to get someone different, I continued with the transaction just asked her if she understood after I was finished talking and to repeat it. When I ask to speak with someone else because she is rushing and I dont wanna be rushed when it comes to my money I worked hard for Betty proceeds to tell me its my fault Im talking to fast and I need to slow down so she can understand me. I spelled my last name to her three times (even giving her words that start with the letters of my last name) she still got it wrong. I spoke with Betty, she seems to be in a rush. I phoned in this morning to pay for my son glasses because of insurance purposes we had to wait a couple days after his eye exam for him to become eligible for frames. Unless I can get my contacts today (still horribly late, mind you), speaking to a manager isnt going to make things any better.Īnd at the end of the day, I still dont know when to expect the years worth of contacts that Ive paid for but may or may not have been ordered. Im sorry I had to be "that" customer today, Andrea, but this was a pretty awful experience. Youre not making up for the inconvenience with even further inconveniences. They offered to make up for it by providing me a pair of trial lenses in the meantime, but Id have to come into the store and pick them up myself. When I explained that Ive been on hold for nearly seven minutes at that point, rather than figure out what the holdup was (or apologize for the wait), she said "Oh, okay," and put me back on hold.įinally someone answered, and I learned that my contact order was never actually placed! As a consolation, they had just placed the order manually. A few minutes later, what sounded like the same voice answered with what was their initial greeting when answering a call. I know not only because it wasnt the original person I spoke to, but they answered "Hello, mam?" and Im a man. While on hold, someone cut it on the wrong line. The next person I spoke with seemed nice, but that was the last I heard of her, as I was put on hold for the next ten minutes. Thats not five minutes of me being on hold, thats five minutes of ringing. Five minutes passed and no one picked up. Next, the gentleman I spoke to sounded as if he had the mouthpiece of the phone actually in his mouth I couldnt understand what he was saying, but he transferred me to a different department.Īnd it rang. I dont care - please just get to my options. ![]() I called today to see what was happening, as Im going out of town tomorrow and being able to see would be awfully convenient.įirst, the greeting letting the caller about the new location is way too long. My wifes contacts came in within a couple of days, mine are still missing. The exam went well enough, and we both ordered contacts, which would be delivered to our home in a handful of business days. ![]() My wife convinced me to switch to OptimEyes as she had been going to them for years and was very satisfied with their services.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |